Refunds & Returns

Effective date: 1 October 2026.

Phir Se sells pre-owned, one-of-a-kind pieces, so protection comes from the seller being paid only after delivery rather than from open returns.

Buyer protection

The seller is paid only after delivery: once you confirm the item arrived as described, or 48 hours after delivery if we haven't heard from you. Inspect your item as soon as it arrives.

When you can claim a refund

Within 24 hours of delivery, if the item is materially not as described (wrong item, undisclosed damage, inauthentic) or not delivered. Use Report a problem in the app and add photos.

Not valid reasons

Change of mind; disclosed signs of wear; minor colour variation on screens; fit where measurements were given.

Cancellations

• Buyer: an offer or reservation that isn't paid for simply lapses, with nothing to cancel. After payment, use Report a problem in the app.

• Seller: if a seller cannot fulfil a paid order, the buyer is fully refunded.

How refunds are made

To your original payment method via Razorpay, typically within 5–7 working days of approval.

Contact

connect@phirse.in or +91 98334 95509.