Questions & answers

Tap Buy now to pay the full price straight away, or Make an offer in the app to suggest your own price (offers start at ₹500). If the seller accepts your offer, the item is reserved for you for 24 hours so you can pay. If you don't pay in time, it goes back on sale.

Offers are made in the app, from the listing page, and start at ₹500. The seller can accept, decline or counter with a different price, and you can accept or counter back. Offers expire after 24 hours if nobody responds.

Yes. Payment is secure, and the seller is paid only after delivery: once you confirm it arrived as described, or 48 hours after delivery if we haven't heard from you.

Unused: brand new, never worn. Like New: worn once or twice and in pristine condition. Gently Used: worn with care, with light signs of wear that are shown in the photos and described on the listing.

Every listing is reviewed by the Phir Se team before it goes live. We check the photos, brand, description and price, and turn away anything that doesn't meet our standards. Pieces go straight from the seller to you, so you're also protected after delivery: the seller is paid only once you confirm it arrived as described, and you can report a problem within 24 hours. Counterfeits and replicas aren't allowed; if anything looks wrong, report the listing.

The delivery fee is shown at checkout before you pay, based on your pincode and the parcel size. If you buy several pieces from the same seller, they ship together as one parcel with one delivery fee.

Once you've paid, the seller books a courier pickup and the parcel is collected from their doorstep. You can follow it in My orders, and we'll notify you when it's on its way and when it's delivered.

Report a problem from your order within 24 hours of delivery, with photos. While we look into it, the seller isn't paid. If your claim is valid (wrong item, undisclosed damage, not authentic or never delivered), you get a full refund.

Because every piece is pre-loved and one of a kind, we don't accept change-of-mind returns. Check the photos, measurements and condition carefully, and ask the seller questions in chat before you buy.

Once a refund is approved, it reaches your original payment method in 5–7 working days.

Tap Sell and add the UPI ID or bank account you'd like to be paid to. Then list your first piece straight away. You can change your payout details any time in Settings.

Add 4 to 6 clear photos (including the front), the brand, size, measurements, condition and your price. Every listing is reviewed by the Phir Se team before it goes live, usually within a day.

Listing is free. Phir Se keeps a 15% commission only when your piece sells. You'll see what you'll receive while setting your price.

You're paid after delivery, once the buyer confirms the piece arrived as described or 48 hours pass with no problem reported. Your payout reaches your UPI or bank account within 5–7 days of delivery. If the buyer reports a problem, the payout waits until it's resolved.

Yes. Tap Edit on the listing. Price, size, measurement and package size changes go live straight away. Other changes are reviewed by the Phir Se team first, and your listing stays live as it is until they're approved. Photos can't be changed on a live listing yet.

Packing • Fold the piece neatly. A plastic bag inside the box keeps it clean and dry. • Use any sturdy box or mailer. Reusing one from an online order is perfect if it's in good condition; just cover the old labels. • Bags, shoes and jewellery: add some padding (newspaper or bubble wrap) so nothing moves. Shipping • Book a pickup within 2 days of the sale. • Print the label (A4 is fine) and stick it on the parcel. • Be home during your pickup window and hand it over. That's it. • You're paid within 5–7 days of delivery.