Grievance Redressal

Published under the Consumer Protection (E-Commerce) Rules 2020 and the IT (Intermediary Guidelines) Rules 2021.

Grievance Officer

• Name: Jahnvi Jhaveri

• Designation: Grievance Officer

• Company: JJ PHIRSE ENTERPRISES LLP

• Address: Dariya Mahal, Nepeansea Road, Mumbai 400006

• Email: connect@phirse.in

• Phone: +91 98334 95509

• Hours: Monday to Friday, 10am to 6pm IST

How to raise a complaint

• In-app: Account → Help & FAQ, or Account → Settings → Message the Phir Se team.

• Email connect@phirse.in with your order id and details.

Our commitment

• Acknowledge within 48 hours.

• Resolve within 1 month (30 days) of receipt.

General support

• Email: connect@phirse.in

• Phone: +91 98334 95509